Featurs of ERP & CRM
ERP
- Transparency in Transactions and Work: All transactions are instantly recorded
on servers, allowing online reports to be accessible by both users and
management. This creates openness and clarity in the entire process
- Direct Farmer Interaction:On-Field Plantation Registration: Field staff directly
register cane plantations on the land, and the actual registered plot area is
accurately mapped using geotagging. This provides a face-to-face connection
with farmers and precise location tracking.
- Elimination of Duplicate Data Entry: The system reduces redundancy in
plantation registration and field records. Field staff only need to input data once,
and it is automatically saved on the server.
- Transparent Vehicle Numbering System: Each cane transport vehicle is easily
identifiable through RFID tags at designated points. Manual interventions are
eliminated, enhancing transparency.
- Analysis of Harvest to Crushing Time: The system enables analysis of the time
taken from harvesting to crushing, aiding in efficient planning and operations.
- Enhanced Control Over Field Staff: Daily visit reports and a GPS-based online
attendance system ensure better supervision and management of field staff
CRM
- Contact Management: Storing and managing customer contact details and related information.
- Sales Automation: Streamlining and automating sales processes, from lead generation to deal closure.
- Marketing Automation: Automating and optimizing marketing campaigns based on customer segmentation and behavior.
- Customer Support: Providing tools for tracking and managing customer inquiries, complaints, and requests.
- Analytics and Reporting: Generating insights from customer data to make informed business decisions.
- Integration: Connecting CRM systems with other software and tools used by the business, such as email, e-commerce platforms, and customer service tools.
- Mobile Access: Allowing users to access and update CRM data on mobile devices.
- Workflow Automation: Automating routine tasks and processes to improve efficiency.
